Privacy Policy

At onPoint, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application.

1. Information We Collect

We collect information that you provide directly to us:

• Personal Information: Name, email address, phone number, profile information
• Account Information: User preferences, settings, and profile data
• Service Information: Business details, service descriptions, booking information
• Location Data: Province information for service matching
• Technical Information: Device information, IP address, app usage statistics

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Connect clients with service providers
• Process bookings and manage appointments
• Personalize your experience and recommendations
• Communicate with you about updates, features, and promotions
• Ensure the security and integrity of our platform
• Analyze usage patterns to enhance user experience

3. Information Sharing and Disclosure

We do not sell your personal information to third parties. We may share information in the following circumstances:

• Service Providers: With trusted third parties who assist in operating our app
• Business Transfers: In connection with a merger or acquisition
• Legal Requirements: When required by law or to protect our rights
• Consent: With your explicit consent for specific purposes

3.1 Payments & Transactions

Payments for bookings made on the onPoint app are processed securely through PayFast, a third-party South African payment processor. onPoint does not store, transmit, or process any credit or debit card information on our servers.

When you make a payment, PayFast may collect billing information necessary to complete the transaction, in accordance with their own Privacy Policy. We encourage users to review the PayFast Privacy Policy for more details on how payment data is handled.

onPoint only receives confirmation of payment status (e.g., successful, pending, or failed) and does not have access to any card numbers or sensitive financial data. Additional payment processing fees may apply, depending on PayFast’s terms, and these are managed entirely by PayFast.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

6. Your Rights and Choices

You have the right to:

• Access and review your personal information
• Correct inaccurate or incomplete data
• Request deletion of your personal information
• Object to processing of your personal information
• Withdraw consent at any time

7. Third-Party Services

Our app may contain links to third-party websites or services. This Privacy Policy does not apply to those third-party services, and we encourage you to review their privacy policies.

8. Children's Privacy

Our services are not intended for users under the age of 16. We do not knowingly collect personal information from children under 16.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.